Refund policy

Refund Policy

Refund Policy

Thank you for shopping with Torviloa.

We want you to be satisfied with every purchase. If you are not completely happy with your order, you may request a return under the conditions below.

Return Eligibility

  • Returns are accepted within 30 days from the date your order is delivered.

  • Items must be unused, unworn, unwashed, and in their original packaging with all tags attached.

  • Proof of purchase is required.

Non-Returnable Items

The following items are not eligible for return unless they are defective or incorrect:

  • Clearance or final sale items

  • Gift cards

  • Personalized or customized products

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and clear photos of the item.

Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to your original payment method within 5–10 business days.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: Velvio@torviloa.com